Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@remarkableneon.com

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@remarkableneon.com to initiate an exchange request.

Shipping

To return your product, you should first send an email to support@remarkableneon.com and await further instructions on next steps.

Contact Us

If you have any questions about this Returns Policy, please contact us:

  • By email: support@remarkableneon.com

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Remarkable Neon
https://remarkableneon.com
152-160 City Road London EC1V 2NX
0203 600 7721
support@remarkableneon.com

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